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Epson Perfection 2400 Photo Scanner

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EPSON Product Support Bulletin
Product(s): Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection
3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/
1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-
2500/15000/30000 series scanners
Subject: Scanning Application Force Quits on Mac OS 10.4
This bulletin was created to inform you of an error that may occur when opening a TWAIN-compliant scanning application on a Macintosh computer running OS 10.4.
Description of Problem:When launching a Twain-compliant scanning application after deleting your Epson Scan driverwith an Epson Scan uninstaller not compatible with your scanner model, the application willforce quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a
Perfection 3490 driver will cause your scanning application to suddenly close during start-up.
This issue affects the following TWAIN-compliant applications:EPSON Creativity Suite When pressing the Scan button, the Scan
Assistant force quits
Copy Utility Force quits during start-up
Photo Impression Force quits during start-up
Photoshop Elements Force quits during start-up
Photoshop Force quits during start-up
Photoshop CS2 Force quits during start-up
This issue can also occur under the following conditions:1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can
2) Upgrading your scanner and using the Epson Scan driver from the new scanner todelete the driver from the older scanner, and then installing the new driver
Operating Systems Effected:Mac OS 10.4 to 10.4.9
Affected Epson Scan Driver Versions:2.70A or laterPage 2 of 2
PSB.2007.04.001
Correct Procedure for Deleting Epson Scan Driver:! Use the driver specifically written for your scanner model to uninstall the Epson Scandriver.
! If you have more than one Epson scanner model on your computer, use the driverspecifically written for each scanner to uninstall its respective device driver.
! If upgrading from a Power PC-based Epson Scan driver to a Universal Binary driver,first delete the Power PC driver using only the Power PC driver for your scanner model.
Then install the Universal Binary driver.
If the above procedure does not resolve the problem, then manually verify that the Epson
Scan files and folders, listed below, have been deleted.
! EPSON Scan (in Applications Folder)
! EPSON*********.ds (****** = scanner model)---located in the Library / Image Capture /
TWAIN Data Sources folderPage 1 of 2
EPSON PRODUCT SUPPORT BULLETIN
Date: 2/2/2004 Originator: JD
PSB #: PSB.2004.02.008 Authorization: /DS
Reference: TE03-379 Rev. A Total Pages: 2
Product(s): Perfection 1670/2400/3170/3200 Series Scanners & Stylus
CX3200/5200/5400/6400/Stylus Photo RX500 All-in-One Products
Subject: Smart Panel Compatibility on Mac OS 10.3
This bulletin was created to inform you of issues that can occur when using Smart Panel 3.0xA and 3.10A on Mac OS 10.3 or later. Smart Panel 3.0xA (3.0A/3.00A/3.01A) is bundled with all scanner products listed above except the Stylus CX6400 and Stylus Photo RX500. These two products come with Smart Panel 3.10A.
Description of Issue: Certain tools on the Smart Panel user interface may not work properly. When launching and/or scanning from certain applets (programs) in Smart Panel, the program may experience unexpected behavior and/or generate an error message and fail. In some cases the applet cannot launch. The following functions and applets are affected:
• On the Smart Panel main user interface, the Target Applet (Scan button assignment) window (lower left) may not function or display.
• On the Smart Panel main user interface, the Active Device (model selection) window (lower right) may not function or display.
• On the Smart Panel main user interface, the Palette Interface selection tool
(bottom center) may not function or display.
• Reprint Photos—Error during launch: Unexpected error 109
• Scan and Save—you are unable to select a file type in the File Format field in the
Save File Assistant window.
• Copy (Center) utility--Error during launch: This application has unexpectedly quit.
• Copy to Fax (available on All-in-One products)--Error during launch: This application has unexpectedly quit.
• Edit Text—Epson Scan may hang when scanning from Full Auto Mode.
• View and Create (3.10A)—no known issues
• Scan to Application—Error during launch: Epson Scan cannot be started. Program may also hang when trying to open a scanned image in the View Images Assistant window
Page 2 of 2
• Scan to Email-- Error during launch: Epson Scan cannot be started. Program may also hang when trying to open a scanned image in the View Images Assistant window
• Business Card (3.0xA)—Error when attempting to scan: The application has unexpectedly quit.
• Epson Photo Site--Error during launch: Epson Scan cannot be started. Program may also hang when trying to open a scanned image in the View Images Assistant window.
Resolution: Epson has released patches that fix the issues listed above. The patch files are available for download from the Epson website.
Action: Go to www.epson.com. Click on Drivers and Downloads. Select your product model. On the
Downloads page select the patch files. Follow the on-screen prompts to install the files. The names of the patch files are as follows:
Copy (Center) utility patch for Smart Panel 3.0xA and 3.10A: Download epson11002.sea.hqx
Business Card patch for Smart Panel 3.0xA: Download epson10974.sea.hqx
Smart Panel 3.0xA patch: Download epson10972.sea.hqx
Smart Panel 3.10A patch (for Stylus CX6400 and Photo RX500 only): Download epson10973.sea.hqx
Important Note: The patches have been tested to work on Mac OS 10.3 and 10.3.1. Mac OS
10.3.2 was released after these patches were posted so they only support OS 10.3 and 10.3.1. If you continue to have functionality issues after installing the patches, make sure you have installed the latest Epson Scan Twain drivers. Check the Epson website for the most current versions. Page 1 of 1
EPSON PRODUCT SUPPORT BULLETIN
Date: 02/2/2004 Originator: TC/JD
PSB #: PSB.2004.02.007 Authorization:/DS
Reference: TE03-391 Rev. A & TE03-446 Rev. A Total Pages: 1
Product(s): Perfection 1670/2400/3170/3200 Series Scanners
Subject: Updated Epson Scan Driver Release (Ver. 1.25A) for Windows
This bulletin was created to inform you of an updated version of Epson Scan Twain Driver
(v.1.25A) and Utility for the following Epson Scanner models: Perfection 1670/2400/3170/3200 series scanners.
Description of Change: This driver corrects the following issues for all the models listed above: • Fixes compatibility issues when scanning from a third party program written in
Delphi.
• The latest versions of the following ICC profiles are included in this driver revision.
EWAPPLE.ICM
EWCIE.ICM
EWPALSEC.ICM
EWSMPTE.ICM
EWSRGB.ICM
• Includes the latest DTR [Document Type Recognition] engine, v.3.66
• An error message is displayed when scanning from the Epson Scan stand-alone utility and PhotoShop in Windows 2000 and XP.
• Fixes “black image” output issue when scanning in Full Auto Mode with
“Newspaper” selected.
• Impr

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